By Greg Mitchell, USNH Yokosuka Public Affairs
Fleet Activities (FLEACT), Yokosuka – Per Bureau of Medicine and Surgery (BUMED) instruction, effective Aug. 1, 2015, U.S. Naval Hospital (USNH) Yokosuka will no longer file insurance claims on behalf of non-TRICARE beneficiary patients. Hospital staff will instead send billing information regarding the patients visit to the U.S. Treasury’s Centralized Receivables Service (CRS), the new invoicing and collections system for Navy Medicine.
CRS will then mail out an invoice directly to you. Upon receipt, the patient will have 60 days, interest-free, to make payment arrangements, file a claim with their insurer, or file a dispute with CRS.
“Navy Medicine and USNH Yokosuka are making this change to comply with federal regulations, ensuring timelier billing, as well as improve the overall patient care experience,” said Capt. Glen Crawford, commanding officer, USNH Yokosuka. “After your patient encounter, our staff will transcribe your encounter, apply the proper medical coding, and upload the bill into CRS.”
Crawford also stated that it is USNH Yokosuka’s goal to get the patients billing information to CRS within 60 days of their visit, allowing the customer to seek reimbursement from their respective insurance carrier.
“CRS can also assist with making alternative payment arrangements to avoid delinquency if circumstances prevent you from paying your bill within 30 days,” said Crawford. “The invoice you receive from CRS will provide you with detailed information about your visit as well as contact information regarding payment options.”
Patients should be mindful that in order to ensure bills are received in a timely manner, they must verify that their contact information is correct in the Defense Enrollment Eligibility Reporting System (DEERS). They can do so by visiting the DEERS office located in the local Personnel Support Detachment (PSD) or by logging into https://www.dmdc.osd.mil/milconnect. This will ensure your bill is sent to the correct address.
Patients are also encouraged to contact their health insurance carrier to gather information about how to properly file a claim. Prior to seeking care at a Military Treatment Facility, non-TRICARE beneficiaries should understand what types of charges and fees their health insurer will cover.
“At the end of the day, we want to make sure patients get the bills they are responsible for. We hope that this policy change will help get bills out to the patients quicker and in accordance with current regulations” said Lt. Michael Owen, Director, Resource Management, USNH Yokosuka. “This policy applies to not just USNH, but also all branch health clinics as well.”
For questions about your bills, payment options, or to dispute a claim with CRS, please contacts CRS directly at 1-855-549-2684. Patients with questions regarding other issues should contact the Uniform Business Office, at DSN: (315) 243-7080/8574.